FAQs

Why should I take CBD oil?
We cannot make direct health claims about our products however people report that CBD products may provide relief from a variety of conditions including insomnia, depression, anxiety and inflammation. Others report that it helps with energy, productivity and focus.

How much CBD oil should I take?
We always recommend that you start with a low dose and work upwards until you find your ideal level. Our Self Care kit is designed with exactly that in mind. Use the journal to help you understand any changes you may feel.

Can I overdose on CBD oil?
A World Health Organization (W.H.O.) report concluded that CBD is ‘generally well-tolerated with a good safety profile’. You should refer to our doseage instructions below.

How will your products make me feel?
As everyone’s ECS is different, people respond to cannabinoids in different ways. Some people report finding that they sleep better, some find that they recover from strenuous exercise more quickly, some gain relief from various illnesses. Most, however, report a feeling of calmness and overall wellness. You might not notice a change immediately but instead over the course of a few weeks. Some people report not noticing a difference in how they feel at all until they stop taking it; and then they start taking it again. Our Entourage CBD Self-Care Trial Kit starter kit offers a great way to understand how CBD makes you feel and we are always happy to discuss your needs or answer any questions you may have.  Please also see our Trust Pilot Reviews for more insight.

Can I get high from your products?
It is the THC in Marijuana that makes you high. Hemp has very low THC content, and you can see from our independent testing what our THC levels are in our products. The legal limit in the UK is 0.2% THC.

What does ‘broad spectrum’ mean?
There are over 100 canabinoids in the hemp plant, many of which have their own benefits and properties. Broad Spectrum contains several of these cannabinoids, however, Full Spectrum means you are getting the benefit of all these cannabinoids working in unison, not just CBD in isolation.

Can I use your oil in a diffuser?
Our oils are for ingestion only and must not be used in any other way.

Can I use your oil in a vape pen?
You should not use our oil in a vape pen.

Can you suffer an allergic reaction to CBD?
Cannabinoid oil is not on the list of known allergens, however, if you do suffer fromany allergies you should always consult your doctor or health practitioner before taking CBD.

Is CBD recommended for children?
We cannot recommend people under the age of 18 use our products.

I’m on medication. Is it ok to take CBD?
You should not take CBD if you are on medication without consulting your doctor or medical practitioner first.

Will I suffer any negative side effects?
There are few reported side effects from CBD oil but there are unscrupulous sellers out there. If you can’t see a lab report or you don’t know what’s in it – don’t buy it. If you start your journey on a low dose and gradually build up your body will have time to get used to it.

Can I travel with CBD oil?
Whilst CBD oil is legal in the UK and the EU you should check the laws of the country you are travelling to. We recommend you don’t travel with CBD outside the EU.

Is your hemp legal?
Yes, we have obtained a license to grow hemp from the UK Home Office.

Is your hemp organic?
Our farm does not have organic status in accordance with the strict rules set out by the Soil Association, however no agriculture chemicals (pesticides or fungicides) are applied to our hemp crops.

How are your products Quality Assured?Our farm is certified by the British “Red Tractor Farm Assurance Scheme” which sets out rules and regulations in connection with the growing and handling of crops and produce. We also use our independent laboratory to test for toxicity and cannabinoid contents so that you can have complete confidence in all of our products. These test results are available on our website.

What is the best way to take your products?
For our oils, we recommend that you take our products sub-lingually (under the tongue) because there are plenty of capillaries under your tongue and in your mouth that allow efficient absorption into your bloodstream.

Regular dosing: Take 2 drops sub-lingually 3 times per day.

Micro-dosing: If you are taking more than 2 drops at a time, consider spreading your dose by having single drops with equal time periods in between. There is strong evidence that micro-dosing gives an improved saturation into the body. Another consideration is the fact that the body can use up Cannabinoids quickly so micro-dosing is a really useful way of keeping up a continuous flow of cannabanoids into your ECS.

How do I consume the last of your product at the bottom of the bottle?
When the pipette or atomiser runs out, then we suggest that you remove the top and poor a small quantity of the oil onto a spoon and then drink from the spoon.

Do your products contain thc?
Our products contain small amounts of THC however as you can see from our lab reports they are well below the permitted levels.

What does ‘broad spectrum’ mean?
CBD oil contains a variety of cannabinoids, many of which have their own benefits and properties. Broad spectrum means you are getting the benefit of all these cannabinoids working in unison; not just CBD in isolation.

Can I use your oil in a diffuser?
Our oils are for ingestion only and must not be used in any other way.

Can I use your oil in a vape pen?
You should not use our oil in a vape pen.

Can you suffer an allergic reaction to CBD?
 If you have any allergies you should always consult your doctor or health practitioner before taking CBD.

Is CBD recommended for children?
We cannot recommend people under the age of 18 use our products.

I’m on medication. Is it ok to take CBD?
You should not take CBD if you are on medication without consulting your doctor or medical practitioner first.

Will I suffer any negative side effects?
There are few reported side effects from CBD oil but there are unscrupulous sellers out there. If you can’t see a lab report or you don’t know what’s in it – don’t buy it. If you start your journey on a low dose and gradually build up your body will have time to get used to it.

Can I travel with CBD oil?
Whilst CBD oil is legal in the UK and the EU you should check the laws of the country you are travelling to. We recommend you don’t travel with CBD outside the EU.

All items are sent Royal Mail First Class Tracked 24 – £4.95.

Orders placed after 2pm will be shipped the next business day.

You will receive an email with tracking details once your order has been completed.

Crop England take no responsibility for delivery times. Local delivery times may vary.

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Returns
It is the responsibility of the sender to review all of the information provided on CROP England’s website relating to refunds and/or exchanges.

If you are not satisfied with your purchase you should contact orders@cropengland.co.uk with your order number and your contact details. You must notify us within 5 days of receiving the order. We will need your Name, Address, Order reference number and Proof of purchase. We may ask you to provide a brief explanation and a picture.

Our returns policy is 30 days from purchase. After 30 days we cannot offer a refund or exchange. Items returned after 30 days will not be refunded. We cannot refund the item if it is not in its original condition or if it is damaged for reasons not due to us.

Your item must be unused, in its original packaging and in the same condition you received it to be eligible for a refund or return. The security seal should still be in place.

You must include a receipt or proof of purchase to complete the return as well as your name, contact details and reference number.

Please return your product to CROP England Ltd, Wilsford Heath Farm, Wilsford, Ancaster, Lincs NG34 3QD. You are responsible for the cost of returning the product to us and for ensuring the product reaches us in a satisfactory condition. You should consider a tracking service for higher value items. We cannot guarantee that we have received your item.

Shipping costs are non refundable. If you receive a refund the cost of shipping will be deducted from your refund.

We cannot accept returns on sale items unless defective or damaged.

Cancellations
Should any customer place an order through CROP England and then need to cancel the order, the cancellation must be made prior to the dispatch of the order. If the cancellation is received after the order is dispatched, no refund can be issued.

Refunds
We will send you an email once we have inspected the returned items to confirm we have received them. We will also approve or reject the refund.

If a refund is agreed we will credit you using your original method of payment within 14 days.

If you have not received a refund and have checked your bank account and contacted your bank please email us at orders@cropengland.co.uk.

We’d always love to hear from you so please get in touch via: hello@cropengland.co.uk
or call us on 01400363105.